GDPR Compliance

Information for European Economic Area residents

Introduction

This page provides information about how glow-tangle complies with the General Data Protection Regulation (GDPR) for visitors and clients from the European Economic Area (EEA).

Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract: When processing is necessary to fulfill our service agreement with you
  • Legal Obligation: When we must process data to comply with legal requirements
  • Legitimate Interests: When processing is necessary for our legitimate business interests, provided these don't override your rights

Your GDPR Rights

If you are a resident of the EEA, you have the following rights:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for multiple copies or manifestly unfounded requests.

Right to Rectification

You have the right to request correction of any inaccurate personal data and to have incomplete personal data completed.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions, including when:

  • The data is no longer necessary for the purpose it was collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain conditions.

Right to Data Portability

You have the right to request transfer of your personal data to another organization or directly to you in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal or similarly significant effects.

Data Protection Officer

For GDPR-related inquiries, you may contact our data protection representative:

Email: [email protected]
Subject Line: GDPR Inquiry

International Data Transfers

We are based in Australia. If you are located in the EEA and use our services, your personal data will be transferred to and processed in Australia. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions where applicable
  • Your explicit consent where appropriate

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Financial service records are typically retained for seven years.

Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data
  • Regular security assessments
  • Access controls and authentication
  • Pseudonymization where appropriate
  • Regular staff training on data protection

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach, as required by GDPR.

Marketing Communications

We will only send you marketing communications if you have given consent or if we have another lawful basis to do so. You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us at [email protected]
  • Updating your communication preferences in your account settings

Cookies and Tracking

We use cookies and similar tracking technologies in compliance with GDPR requirements. You can manage your cookie preferences at any time. For detailed information, see our Cookies Policy.

Children's Data

We do not knowingly collect or process personal data from individuals under 16 years of age. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete that information.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work, or place of alleged infringement.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us:

Email: [email protected]
Subject: GDPR Rights Request
Address: Level 14, 387 George Street, Sydney NSW 2000, Australia

We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of the extension.

Updates to This Policy

We may update this GDPR compliance information from time to time. We will notify you of significant changes through our website or via email.